1. Enter a description of the conflict into the topic labeled "Conflict Resolution."

2. Identify the parties involved in the appropriate topics. Add new topics as necessary using the Topic tool.

3. Use the notes text associated with "Background Information" to enter any details a person not involved in the conflict would need to understand the situation.

4. Enter a statement of each party's point of view and their desired outcome into the appropriate topics.

5. After discussion, enter statements of mutual agreement and areas of possible compromise.

Benefits of using the Conflict Resolution template

Examining conflict resolution encourages users to understand point of view, shared values, and the history of a conflict. Addressing conflict in an orderly way helps users pinpoint a specific problem and ways of resolving it. This template can be used to examine actual conflicts in which users are involved or conflicts they encounter.

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